Budget Truck Rental Reviews

I rented a 12 box truck from budget from California to Utah one way. First they don't tell you online that they charge you for 4 days of insurance, even if you only need it for 1 day and it was half as much as the rental cost. The truck was shaking so bad at 50 MPH. That it was hard to keep it in the lane. I also drove thru a rain storm, and the truck leaked water inside of the cab of the truck soaking me from head to toe. It also ruined my laptop as it got very wet. Customer service was terrible bottom line don't use this company.

Provided me with a nice clean car with full tank, reasonable customer service. After I returned the car - with a full tank, having been run through the car wash and vacuumed, so that it was in the same condition as I received it - the company refused to refund the full amount of the hire deposit I paid. Not impressed.

I reserved a truck a week ago. The night before, they called and said there would not be a truck here for me to use, but to call in the morning. I pushed my moving date to make sure I could get a truck. I called and asked for a manager. No one called. Called again the next day, they said they could not guarantee a truck for two days later after moving my moving date. I don't know what kind of business they are running and are shocked they are still in business. I will never use them again. They didn't seem to care that I canceled my reservation.

Rented a Budget truck Saturday July 24th. From Everett WA to Scottsdale AZ for our cross country move. Transmission blew out on the highway at night. It almost caused a car accident. Thankfully it did not. Pulled on the side of the highway, called roadside assistance. They said they would send a tow truck. Tow truck arrived 4 hrs. Later. Thankfully it was not winter, could have frozen to death. Got the truck towed to a small hotel. Was told that they would provide a new truck hopefully the next day and that they would cover associated costs for food and lodging. Next day was Sunday, called them said they needed a managers approval for a truck replacement and no managers work on Sunday- told to stay until Monday. Asked about towing truck to a car repair shop, they said that wasn't possible-not sure why. It has now been 5 days. Truck is still in parking lot and still stuck in hotel. Have spoken with them daily, multiple times a day. They do not provide a direct contact number or extension- need to wait on hold with them for 45min-an hour to get through each time. Tried calling customer service as well today, asked to speak to a manager and they said they do not allow customers to speak directly to a manager, unless manager contacts them. I asked them to contact a manager on our behalf, they said they sent an email and should receive a response within 24-48hrs. I asked them to call a manger, not email and they said no- they are only able to email internally. I think that was a lie. This entire time stranded- the only thing within walking distance (in 105 degrees) is fast food. Had to spend basically three meals a day at Jack in the Box and Dominos pizza. Finally decided that they were not going to be helpful and looked online for inventory to see what they had in stock at locations within a 200 mile radius. Found a truck in Vancouver WA. Called Budget back again and asked them why they hadn't reserved the truck for us. they said they basically weren't sure and that it may show online but doesn't mean that it is actually available. She said she would email them directly and was unable to call them because they only use email. I figured it would be a long time to get a response and told them to wait on the phone with me while I contact the location on speaker. Before they could respond I contacted the Vancouver location and they told me that the truck was just reserved via email for an emergency breakdown situation in Prosser WA. I asked her why they didn't take care of it and why it took me calling around to find a truck. And her response was that she was unsure because it is a different department that locates a replacement vehicle. I'm hoping that the problem will now be solved. Which would make it 6 days later by tomorrow. Still not sure how to transfer our entire truck full of belongings to the new truck and don't think we should be paying for it.
The biggest issue with all of this is that I read all of the reviews on this facebook account and there were hundreds of people with similar stories. Even people stuck in the winter on the side of highway in a broken down truck. There were some that were stuck for multiple days- with kids and pets. One person even had their cat pass away. They also had to fight for money to be reimbursed back to them, even though they were told that all expenses would be covered. For us, there are jobs on the line, personal health, prescriptions and 6 days of lost time. I'm nervous that the expenses will not be reimbursed and the situation will not be resolved again by tomorrow. This company needs to be held accountable- they cannot continue treating people this way with no accountability.

I reserved a truck 1 month in advance, the day before my move I received an email from budget confirming my truck was ready the following morning. I went to pickup the truck and they had nothing for me. The Budget employee called every Budget rental for 50 miles around and no one had a truck available. I am wondering what is the point of reserving a vehicle if Budget doesn't honor it. Fortunately U-Haul had one I could rent. I would give less than one star but it wasn't an option. I will never use Budget again.

The cost difference to move between budget truck and the other 5 companies I called, (including U-Haul) was STAGGERING. Very pleased.

I would give a zero if I could, I rented a 26 foot they canceled the rental and didn't let me know so they ended up giving me two 16 foot trucks and charged me the same amount X two not counting the gas and that was 331$ a piece they said they would give me compensation when the trucks were turned in after being on the phone for 45 min including two disconnects they finally said they would refund 75$ Wow I would never use this truck service again I could have paid just a little more and had someone move me without all the hassle

Miserable experience. The call center is just as bad. Like make your day and week worse kind of bad. After this cluster I ended up going with Enterprise and was surprised at how much easier it could be.

I would never rent from Budget again. On 5-28-2021 we went to pick up our truck and after waiting for almost an hour we were told that the truck was not available so we were directed to go to another location that was 15min away and was closing in 20min. We did pick up a truck only to discover the next day that the box area was leaking due to external damage that had been done by a previous incident. We had a dresser ruined and lost some other minor items that had been already packed into the truck. We had to delay the hired movers who were scheduled to load the truck while we waited for a repair person to come and fix the hole in the roof. We also discovered that the cab of the truck leaked and had a miserable trip from Ohio to Florida in very rainy weather as rain water dripped in down our backs and on our heads. Fortunately when we reloaded the truck we had placed plastic bins in the area of the leak and covered all furniture with tarps because the truck was still leaking inside the box area. The chargers in the truck were all broken so we could not charge our phones for GPS. We found a fork in the truck in the door area so obviously it had not been cleaned. So much for COVID prevention. The truck was old and would shake if you tried to drive over 60mph. Although we paid over $300 for the added insurance and filed a claim we still have not been paid for the lost items. I would never recommend rental from Budget. Some might say you get what you pay for but this wasn't a cheap rental and we at least expected a decent experience.

I only rated it one because zero was not an option! I rented truck #516263 a couple of weeks ago to move furniture from Illinois to Alabama. It cost me a fortune to rent this truck $1265. I started my trip down I-65, and I noticed the check engine light popped up for a second time. The first time, was when I got the truck and I had a Budget mechanic drive to my house to fix it. This truck had 180k miles on it! Anyways, as I started driving south, I noticed that the suspension was horrible! I was not able to control the vehicle very well when driving around left turns or over bumps. I am guessing there were issues with the struts, ball joints, sway bar links or all of the above. I had to drive 40-45mph just to make sure I did not crash on the highway! It was horrible. I finally made it after a 14 plus hour drive. I am surprised I didn't die from a crash or a heart attack! I returned the truck in Alabama and things did not get much better from there. The service rep was unable to log into the computer and I had to do a bunch of follow-ups just to make sure the truck was returned. I also had to speak to customer service to make sure they knew how dangerous truck #516263 was. I told them that this truck should be removed from their fleet immediately because someone was going to die driving it. A customer service rep named Geraldo told me he was going to have the truck serviced - I hoped he did! He also said he was going to reimburse me for my horrible experience... nearly two weeks later... no reimbursement! I will never rent from BUDGET again and I would recommend that you don't either!